Account issues
- Privacy & Personal Information Statement
- What documents do I need to provide for identity verification?
- Why do I need to verify my account?
- How long will it take for my identity to be verified?
- Overseas users verification
- I'm Foreigner. Can I register on ACE exchange?
- ACE Exchange isn’t available in countries below
- Forgot password / Input wrong password more than 5 times
- How to modify login password?
- Invalid password
- How to set and modify fund password?
- I forgot my Fund password
- Why my bank account verification failed?
- Why did I received NTD 1 on my binding bank account?
- How to change my bank account?
- How to check my account details?
- How to bind a bank account with ACE exchange?
- Which bank account can I bind on ACE?
- How to get "Invitation code" ?
- What if the Invitation code wasn't filled out?