ACE Help Center Help Center home page
Submit a request
English (US) 繁體中文
  1. ACE Help Center
  2. FAQ
  3. Account issues

Account issues

Follow New articles New articles and comments
  • Privacy & Personal Information Statement
  • What documents do I need to provide for identity verification?
  • Why do I need to verify my account?
  • How long will it take for my identity to be verified?
  • Overseas users verification
  • ACE supported banks
  • I'm Foreigner. Can I register on ACE exchange?
  • List of nationalities unsupported in ACE Exchange
  • Forgot password / Input wrong password more than 5 times
  • How to modify login password?
  • Invalid password
  • How to set and modify fund password?
  • I forgot my Fund password
  • Why my bank account verification failed?
  • Why did I received NTD 1 on my binding bank account?
  • How to modify my binding bank account?
  • How to check my account details?
  • How to bind a bank account with ACE exchange?
  • How to get "Invitation code" ?
  • What if the Invitation code wasn't filled out?
ACE Help Center