FAQ
APP
Account issues
- Privacy & Personal Information Statement
- What documents do I need to provide for identity verification?
- Why do I need to verify my account?
- How long will it take for my identity to be verified?
- Overseas users verification
- I'm Foreigner. Can I register on ACE exchange?
Google verification questions
Mobile verification questions
Withdrawal/Deposit fiat currency
- Is there a limit for deposit?
- Can deposit with an account that does not belong to me?
- When will my deposit arrive in my ACE account?
- Can I use my predesignated account to deposit?
- What if I use a non-predesignated account to transfer?
- How to deposit NTD?
Withdrawal/Deposit digital currency
- Can I deposit ETH using smart contract?
- XRP Withdraw/Deposit
- The USDT type supported by ACE
- Can I send ETC to ETH wallet?
- Can I get my funds back if I mis-send to different types of wallet addresses?
- How to find my wallet address on ACE Exchange?
Transaction question
Security
Other questions
- Control and monitor the laundering of invoices
- Asia Blockchain Accelerator / ACE Exchange Retail Store
- Where are ACE Exchange's BTC Claw Machine?
- Fees and Rates
- Contact us
- Do I need to declare tax after completing a transaction/withdrawal?