FAQ

Guide

• How to deposit NTD?
• How to withdraw NTD?

Store

• Asia Blockchain Accelerator / ACE Exchange Retail Store

Account issues

• Privacy & Personal Information Statement
• What documents do I need to provide for identity verification?
• Why do I need to verify my account?
• How long will it take for my identity to be verified?
• Overseas users verification
• ACE supported banks

See all 20 articles

User Guideline

• Control and monitor the laundering of invoices
• Fees and Rates
• Contact us
• About ACE
• ACE Team
• Market Manipulation is prohibited.

Google verification

• Two-Factor Authentication
• How to bind Google Authenticator (GA)?
• Forgot GA key or QR code
• How to unbind Google verification code?

Mobile verification

• How to modify my binding phone number?
• How come I can't receive SMS code?

Withdrawal/Deposit fiat currency

• Is there a limit for deposit?
• Can deposit with an account that does not belong to me?
• When will my deposit arrive in my ACE account?
• Can I use my predesignated account to deposit?
• What if I use a non-predesignated account to transfer?
• How long does it takes to receive remittance after withdraw?

Withdrawal/Deposit digital currency

• Can I deposit cryptocurrency using Smart Contract?
• XRP Withdraw/Deposit
• The USDT type supported by ACE
• Can I send ETC to ETH wallet?
• Can I get my funds back if I missend to different types of wallet address?
• How to find my wallet address on ACE Exchange?

See all 12 articles

Transaction

• What is "Limit Order", "Market Order"?
• What is Maker and Taker?
• ACE Trading Guide
• How to execute Orders?
• What fiat currency can I trade?
• Will ACE issue a receipt?

See all 8 articles

Security

• Suspected information of phishing scams
• Do my assets in ACE Exchange have a Trust?
• What are the advantages of a Trust?
• ACE Exchange Anti-fraud Promotion
• Are my assets safe on ACE Exchange?
• Information Security measures

See all 9 articles

APP

• Where can I download ACE's App?

Ace Point

• Ace Point

Launcher (IEO)

• How to purchase IEO tokens?
• How do I find my purchased token?
• Can I cancel the token I've purchased?
• Do I need to complete identity verification to purchase tokens?
• What if my purchased token project fundraise fails?