FAQ

Guide

• How to deposit NTD?
• How to withdraw NTD?

APP

• Where can I download ACE's App?

Account issues

• Privacy & Personal Information Statement
• What documents do I need to provide for identity verification?
• Why do I need to verify my account?
• How long will it take for my identity to be verified?
• Overseas users verification
• I'm Foreigner. Can I register on ACE exchange?

See all 20 articles

Google verification questions

• Two-Factor Authentication
• How to bind Google Authenticator (GA)?
• Forgot GA key or QR code
• How to unbind Google verification code?

Mobile verification questions

• How to modify my binding phone number?
• How come I can't receive SMS code?

Withdrawal/Deposit fiat currency

• Is there a limit for deposit?
• Can deposit with an account that does not belong to me?
• When will my deposit arrive in my ACE account?
• Can I use my predesignated account to deposit?
• What if I use a non-predesignated account to transfer?
• How long does it takes to receive remittance after withdraw?

Withdrawal/Deposit digital currency

• Can I deposit ETH using smart contract?
• XRP Withdraw/Deposit
• The USDT type supported by ACE
• Can I send ETC to ETH wallet?
• Can I get my funds back if I mis-send to different types of wallet addresses?
• How to find my wallet address on ACE Exchange?

See all 12 articles

Transaction question

• What is "Limit Order", "Market Order"?
• What is Maker and Taker?
• ACE Trading Guide
• How to execute Orders?
• How to check my Orders history?

Security

• ACE Exchange Anti-fraud Promotion
• How do I make sure my funds are safe in the exchange?
• Information Security measures
• Security Software Testing
• Protection against DDoS attacks
• System Security

Other questions

• Control and monitor the laundering of invoices
• Asia Blockchain Accelerator / ACE Exchange Retail Store
• Where are ACE Exchange's BTC Claw Machine?
• Fees and Rates
• Contact us
• Do I need to declare tax after completing a transaction/withdrawal?

See all 13 articles

Launcher (IEO)

• How to purchase IEO tokens?
• How do I find my purchased token?
• Can I cancel the token I've purchased?
• Do I need to complete identity verification to purchase tokens?
• What if my purchased token project fundraise fails?

Ace Point

• Ace Point