FAQ
Guide
Account issues
- Privacy & Personal Information Statement
- What documents do I need to provide for identity verification?
- Why do I need to do the identity verification?
- How long will it take for my identity to be verified?
- Overseas users verification
- ACE supported banks
User Guideline
- Fees and Rates
- Announcement to new users
- Control and monitor the laundering of invoices
- Contact us
- About ACE
- ACE Team
Google verification
Mobile verification
Withdrawal/Deposit fiat currency
Withdrawal/Deposit digital currency
- Digital assets withdrawal fees and limits
- Types of blockchain networks and block confirmations
- Can I deposit cryptocurrency using Smart Contract?
- XRP/BNB Withdraw/Deposit
- Can I send ETC to ETH wallet?
- Can I get my funds back if I missend to different types of wallet address?
Trading
- Order Limits
- What is "Limit Order", "Market Order"?
- What is Maker and Taker?
- ACE Trading Guide
- How to execute Orders?
- What fiat currency can I trade?
Security
- Suspected information of phishing scams
- ACE Exchange Anti-fraud Promotion
- Do my assets in ACE Exchange have a Trust?
- Are my assets safe on ACE Exchange?
- Information Security measures
- Security Software Testing