FAQ
KYC Verification
- Privacy & Personal Information Statement
- Why do I need to do the KYC verification?
- What documents do I need to provide for identity verification?
- How long will it take for ACE KYC verification?
- Overseas users verification
- ACE supported banks
Guide
Account issues
- I'm Foreigner. Can I register on ACE exchange?
- List of nationalities unsupported in ACE Exchange
- Forgot password / Input wrong password more than 5 times
- How to modify login password?
- Invalid password
- How to set and modify fund password?
User Guideline
- Fees and Rates
- ACE Exchange Terms of Use
- Announcement to new users
- Control and monitor the laundering of invoices
- Contact us
- About ACE
Google verification
Mobile verification
Withdrawal/Deposit fiat currency
- Is there a limit for deposit?
- How to deposit NTD to ACE account?
- Can deposit with an account that does not belong to me?
- When will my deposit arrive in my ACE account?
- Can I deposit with designated account?
- What if I use a non-predesignated account to transfer?
Withdrawal/Deposit digital currency
- Digital assets withdrawal fees and limits
- Types of blockchain networks and block confirmations
- Can I deposit cryptocurrency using Smart Contract?
- XRP/BNB Withdraw/Deposit
- Can I get my funds back if I missend to different types of wallet address?
- How to find my wallet address on ACE Exchange?
Trading
- Order Limits
- What is "Limit Order", "Market Order"?
- What is Maker and Taker?
- ACE Trading Guide
- How to execute Orders?
- What fiat currency can I trade?
Security
- Suspected information of phishing scams
- ACE Exchange Anti-fraud Promotion
- Do my assets in ACE Exchange have a Trust?
- Are my assets safe on ACE Exchange?
- Information Security measures
- Security Software Testing