To deposit fiat currency, please refer to the following steps:
- Enter ACE Exchange home page: www.ace.io
- After logging in, click "My balance" located on the top right of webpage.
- Click "Deposit" next to the balance shown in NTD.
- ACE will provide you a remittance account. After transferring, you can check the status at "Asset record"
- Download the ACE App from Google Play or App Store. After downloading app, please login.
- Click on the wallet located on the bottom of the app and click on "Deposit(TWD)".
- ACE will provide you a remittance account. After transferring, you can check the status and progress located in the upper right hand corner.
- ACE will provide an account for you to transfer with your predesignated account.
- You may choose any of the following ways to deposit: ATM, Bank Online or Bank APP.
- The transfer (of money) through counter remittance, ATM deposit and TaiwanPay is NOT available.
- KGI Bank is exempt from bank transfer fees.
- Please use your registered bank account to deposit. If you accidentally use a non-registered bank account to deposit, you will not be able to deposit successfully.
- ACE Exchange has cooperated with KGI Bank on bank trust custody with KYC and AML screening process. There may be delays or failures in your verification/deposit/withdrawal.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)