1. If you want to purchase the token project under "My Balance", you must pass the security level A identity verification;
2. If you want to use the "Fiat currency" to purchase the token project, you must pass the security level B-bank account verification.
Verification related information is provided here:
What documents do I need to provide for identity verification?, Overseas users verification
【ACE customer service center】
Phone: 886-2-7745-2168
Email: support@ace.io
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00pm, Lunch Hour 12:30-13:30 (GMT+8)