If you used "non-predesignated account" to transfer, please follow the following steps to go through the refund process.
1. Contact ACE Customer Service and ask for " Refund Statement"
Business hours: Monday to Friday 10:00 am - 06:00 pm, Lunch Hour 12:30~13:30
2. Print out the statement and "sign your signature"
3. Provide " Refund Information" and send it to ACE Customer Service email: "support@ace.io" with the title " ACE non-predesignated account refund statement"
4. Show the refund information below:
a. UID.
b. Full Name.
c. The bound phone number.
d. Your signature and refund statement.
e. A picture of the non-predesignated account cover. (Must contain the full bank account/account name/bank branch.)
After ACE Support Team receive your information, the process will be handled as soon as possible for you.
※Friendly Reminders:
1. The process will need around 2-3 "Bank" business days. In addition to national holidays, it is subject to the processing of financial institutions.
2. The working day will start once ACE Team received the "complete" refund information.
If you need further information, please contact us through the following information:
【ACE customer service center】
Phone: 886-2-7745-2168
Email: support@ace.io
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00am-06:00pm, Lunch Hour 12:30-13:30 (GMT+8)