If you used "non-predesignated account" to transfer,because ACE Exchange can only transfer funds with predesignated account, your transfer will fail. Please contact the bank you transferred from for refund related matters.
If you need further information, please contact us through the following information:
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)