To deposit fiat currency, please refer to the following steps:
1. Click "My balance" on the top right of the account
2. Click "Deposit" next to the balance shown in NTD
3. Choose the ways to deposit. A card reader is required to use "Web ATM".
4. Click "Next" after entering deposit amount.
5. You will be provided a virtual account for you to deposit.
6. Please deposit the same amount as above.
7. Check the processing status at "Fiat currency record"
1. Virtual account is effective for 72HRs.
2. If it is expired, please apply it again referring to the above steps.
3. The virtual account is only for one time usage. Please don't use it as your frequent account.
4. Please transfer the designated amount or it will fail.
5. After completing a transaction, your money will instantly arrive in your account.
6. There will be no deposit fee charged if you use E.sun Bank, Bank of Taiwan, and Hua Nan Bank.
7. To avoid any possible problems, please use the version IE 10 or above.
8. Please use your predesignated account to deposit. If you use a non-predesignated account to deposit, please contact us.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00am-06:00pm, Lunch Hour 12:30-13:30 (GMT+8)