Please enter into the login page and choose "forgot password" to reset your password.
1. Your account will be frozen after 5 times of inputting the wrong password.
2. To unfreeze, please click on forgot password. Then enter 8-16 digits password. They must include numbers, uppercase and lowercase letters.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)