In the blockchain, there is no specific time to confirm a transaction when is finished. It depends on the blockchain. Each cryptocurrency will have a different "block confirmation number" so it is impossible to guarantee the correct arrival time.
If your digital assets did not arrive within 24 hours, it may be due to network congestion and the sudden increase of transactions.
If you want to know your transaction progress, you can copy your wallet address and paste it into the blockchain explorer to check the status.
【ACE customer service center】
Phone: 886-2-2570-0271
Email: support@ace.io
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)