To withdraw NTD, please refer to the following steps:
For website:
1. Enter ACE Exchange home page: www.ace.io. Click "My balance" on the top right of the ACE exchange main page.
2. Review the details for withdrawal account if correct, click Next.
3. Enter the fund password and verification code. After the confirmation, you can view all the records and progress in the “Assets Record” located in my balance of the ACE Exchange.
(If you did not bind Google Authenticator, use mobile phone as verification; if Google verification is bound, use Google Authenticator for verification)
For App
1. Download the ACE App from Google play or App Store. After downloading app, please login.
2. Click on wallet located on the bottom of app, click withdraw(TWD).
3. Select your bank account for withdrawal, confirm your amount. Then click next.
4. Enter your fund password and verification code. After confirmation, you can view all records and progress located on the upper right hand corner under wallet.
(If you did not bind Google Authenticator, use mobile phone as verification; if Google verification is bound, use Google Authenticator for verification)
Note:
1. The minimum withdrawal limit is NTD100.
2. Withdrawal process takes 2-3 business days.
3. Withdraw fiat currency to non-predesignated bank account, waiting for bank account verify is required. It can be withdrawn after success.
4. Verification process for bank account takes 3-5 business days.
5. The processing withdrawal is belonged to "Processing asset", it can not be traded again.
6. Sino Pac Bank withdrawals will not be charged with handling fee.
If you need further information, please contact us through following information:
【ACE customer service center】
Phone: 886-2-7745-2168
Email: support@ace.io
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)