To withdraw NTD, please refer to the following steps:
For website:
1. Enter ACE Exchange home page: beta.ace.io. Click "My balance" on the top right of the ACE exchange main page.
2. Select your bank account for withdrawal, enter the amount, click Next.
3. Enter the fund password and verification code. After the confirmation, you can review all the records and progress in the “Assets Record” located in my balance of the ACE Exchange.
(If you did not bind Google Authenticator, use mobile phone SMS as verification; if Google verification is bound, use Google Authenticator code for verification)
For App
1. Download the ACE App from Google Play or App Store. After downloading app, please login.
2. Click on wallet located on the bottom of app, click withdraw(TWD).
3. Select your bank account for withdrawal, enter the amount, click Next.
4. Enter your fund password and verification code. After confirmation, you can review all records and progress located on the upper right hand corner under wallet.
(If you did not bind Google Authenticator, use mobile phone SMS as verification; if Google verification is bound, use Google Authenticator code for verification)
Note:
1. The minimum withdrawal limit is NTD100.
2. Withdrawal process takes 2-4 business days.
3. The processing withdrawal belongs to the "Processing asset", it can not be traded again.
4. Please be aware there be an additional transfer fee when you withdraw to the non-KGI bank.
5. ACE Exchange has cooperated with KGI Bank on bank trust custody with KYC and AML screening process. There may be delays or failures in your deposit/withdrawal.
If you need further information, please contact us.
【ACE customer service center】
Phone: 886-2-2570-0271
Email: support@ace.io
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)