ACE has acted as one of the Cross-border E-commerce Suppliers with the E-invoice platform provided by the Ministry of Finance, that means any issued E-invoices to you from ACE will be automatically stored in the cloud. The E-invoice platform will notify you directly for claiming rewards.
We are supportive of those who have their own account that has bound with the existing carrier and please send it to ACE via email@example.com. For those who do not provide the carrier to Ace, they will receive the notification from ACE if claiming rewards for invoice winning by post.
The accountable cases of ACE to issue the invoice as follows: For daily transactions, the transaction fee is over NT$1 (after rounding off the decimal point) the invoice will be issued on a daily basis. Any transaction fees calculated by exchanging cryptocurrency will be based on the real time listed price converted to TWD for actual deduction transaction fees.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)