If your bank account fails to verify, these may be the following reasons:
1. Bank account information may be incorrect. (bank name, bank branch code...etc.)
2. The account name may not match with your information.
3. Non-Taiwan Current Deposit Account.
4. The account violates the money laundering prevention law.
1. The verification of bank account may take up to 3-5 business day.
2. Always use the account you have bound with us for deposit and withdrawal, if not please contact us.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)