If your bank account failed verification, it could be for the following reasons:
1. Incorrect bank account information submitted.
For example: the account name does not match the account name, the bank branch is selected incorrectly, or the account number is entered incorrectly...etc.
2. Binding a non-Taiwan current deposit account.
For example: foreign currency account, fixed deposit account...etc.
3. The documents required for first time bank account verification were not provided.
4. The function of the bank account is restricted.
5. The account violates the money laundering prevention law.
The verification of bank account need to takes about 3-5 business days.
If you need further information, please Submit a request to us.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)