ACE follows the compliance regulations and rules involved with Anti-Money Laundering and Counter-Terrorism Financing Act. In the details of Act found in AML/CTF, we have to abide the rule of obtaining the information from our customers. Hence, The KYC process you will be asked for more information attached with your personal details as proof.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)