Please pay attention to the wallet address correctly prior to executing the transaction. All transactions are irreversible and we are not able to recover any funds withdrawal. If you wish to recover your funds deposit to ACE, we will initiate our evaluation if the recovery is feasible after your request sent by email to us.
For each recovery case, we will charge a service fee that is equivalent to 5000TWD and plus an extra miner fee, which will be deducted later from the deposit. For unsupported tokens, we will charge via USDT.
The process may take 7-10 working days. Please contact firstname.lastname@example.org if you wish to submit the recovery request.
Please be noticed that the recovery process might cost some levels of difficulty, time, and security risk involved in each recovery, depending on the cryptocurrency that has been mistakenly sent to an address. Therefore, ACE does not guarantee a successful recovery. If the transaction is unrecoverable, we won't charge any charges in this case.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)