It may not be credited due to network congestion. In addition,for each transaction, our platform requires a certain number of confirmations on the blockchain before showing the assets on your account. Please check the transaction on the related blockchain explorer.
If you need further information, please Submit a request to us.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)