For each transaction, our platform requires a certain number of confirmations on the blockchain before showing the assets on your account. Please check the transaction on the related blockchain explorer.
If you need further information, please contact us.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)