To protects our user accounts, we store all funds in an offline cold storage. Processing withdrawals might take longer than usual if a manual approval is required or if our "hot wallet" balance is low and needs to be refilled manually.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)