Our operation procedure is being self-disciplined to follow the ISO standards to ensure data and asset security. Since 2020/07/15, to further enhance the protection of users' assets, ACE Exchange has cooperated with KGI Bank on bank trust custody and KYC screening process.
A trust account is a legal arrangement through which funds or assets are held by a third party (the trustee) for the benefit of another party (the beneficiary).
All the fiat assets deposited by ACE's users are safely stored in the trust account and cannot be arbitrarily transferred, lent out, or delivered to a third party for use. If any unexpected occurrence appears, the security and availability of the assets are still guaranteed.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)