If you get an "Input error" message please double check capital and small letters, and make sure there are no spaces before and after the password.
1. Your account will be locked for 12 hours after 5 times of input the wrong password.
2. To unlock, please click on "forgot password".
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)