The situations you encountered for not being able to receive the codes from SMS could be as following reasons:
1. The signal strength of your mobile provider in your current location has problem of receiving SMS, please try to shift to other areas for better signal reception.
2. Please make sure your phone has not yet installed the application, such as "whoscall" or the "Do not disturb mode" that might cause blocking the SMS.
3. Due to some mobile providers’ network default restrictions, please contact your mobile provider for confirmation of receiving SMS.
In case of the situations mentioned above are not your case, but you are still facing difficulties to receive codes from SMS. Please try the following steps on your phone:
1. Check if the memory space is full. In this case, You will not be able to receive the SMS verification code.
2. Update the SMS application to the latest version.
3. Clear the cache of the SMS application.
4. Turn on and off the flight mode for reconnecting the network.
5. Restart your mobile phone.
Finally, if you still can not cope with the situation of not receiving any verification codes from SMS in your mobile, please contact us and provide the following information:
mobile phone model, telecom provider, date and timestamp (including timezone).
So we can get back to you and thank you for your information.
1. The signal strength of your mobile provider in your current location has problem of receiving SMS, please try to shift to other areas for better signal reception.
2. Please make sure your phone has not yet installed the application, such as "whoscall" or the "Do not disturb mode" that might cause blocking the SMS.
3. Due to some mobile providers’ network default restrictions, please contact your mobile provider for confirmation of receiving SMS.
In case of the situations mentioned above are not your case, but you are still facing difficulties to receive codes from SMS. Please try the following steps on your phone:
1. Check if the memory space is full. In this case, You will not be able to receive the SMS verification code.
2. Update the SMS application to the latest version.
3. Clear the cache of the SMS application.
4. Turn on and off the flight mode for reconnecting the network.
5. Restart your mobile phone.
Finally, if you still can not cope with the situation of not receiving any verification codes from SMS in your mobile, please contact us and provide the following information:
mobile phone model, telecom provider, date and timestamp (including timezone).
So we can get back to you and thank you for your information.
【ACE customer service center】
Phone: 886-2-2570-0271
Email: support@ace.io
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)