Level A
◎ A copy of your front and back ID
◎ A selfie photo (holding your ID card and a handwritten note).
Front side of ID
Please provide original photos do not use any photoshop editing tools.
Back side of ID
Please provide original photos do not use any photoshop editing tools.
A selfie with you holding your ID and a handwritten note
A handwritten note with the words “ YYYY/MM/DD(Date Submitted) “.
Please provide original photos do not use any photoshop editing tools.
* Please provide the newest version ID.
* Only legal adults between 20-year-old and 70-year-old.
* Only JPEG, JPG & PNG formats are accepted. The file size must not exceed 10 MB.
* We will process your application within 7-12 business days. First come, first served. The process may take longer to complete during holidays or application congestions.
Level B
Please provide your bank code, branch code, bank account number.
1 TWD deposit is sent by ACE to confirm your bank account.
Please note that users who have just passed the bank authentication process will temporarily stay in Level Pre B and will automatically upgrade to Level B after 30 days or above.
ACE Exchange has cooperated with KGI Bank on bank trust custody with KYC and AML screening process. There may be delays or failures in your verification/deposit/withdrawal.
Reminder:
For customers who use Chunghwa Post Co.:
1. If your account has 8 digits, bank code please choose "7000010".
2. If your account has 14 digits, bank code please choose "7000021".
3. The verification of bank account may take up to 3-5 business days.
If you need further information, please contact us through the following information:
【ACE customer service center】
Phone: 886-2-2570-0271
Email: support@ace.io
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)