Level A verification requirements:
◎ A copy of your front and back Taiwan ID card or a picture of your passport
◎ A selfie photo (holding your Taiwan ID card/passport and a note written with the current date)
Front side of ID
Please provide original photos do not use any photoshop editing tools.
Back side of ID
Please provide original photos do not use any photoshop editing tools.
A selfie with you holding your ID
Please provide original photos do not use any photoshop editing tools.
* Please provide the newest version Taiwan ID card/passport.
* Only legal adults between 20-year-old and 70-year-old are accepted.
* Only JPEG, JPG & PNG formats are accepted. The file size must not exceed 10 MB.
* We will process your application within 2 business days. First come, first served. The process may take longer to complete during holidays or application congestions.
Level B verification requirements:
After completing Level A please enter your bank details.
Bank card: please enter bank code, branch code, bank account number;
ACE will approve Level B upon completion of 1 TWD deposit test.
※Please note:
For customers who use Chunghwa Post Co.:
1. If your account has 8 digits, under bank code please fill in "7000010".
2. If your account has 14 digits, under bank code please fill in "7000021".
3. The verification of bank account may take up to 3-5 business days.
If you need further information, please contact us through the following information:
【ACE customer service center】
Phone: 886-2-2508-0882
Email: support@ace.io
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00-18:00, Lunch Hour 12:30-13:30 (GMT+8)