Level A verification requirements:
1. A copy of your front Taiwan ID card. The file size must not exceed 10 MB.
2. A copy of your back Taiwan ID card. The file size must not exceed 10 MB.
3. A selfie photo (holding your Taiwan ID card and a note listing the current date)
*Please provide the newest version Taiwan ID card.
*Only legal adults between 20-year-old and 70-year-old are accepted.
*Only JPEG, JPG & PNG formats are accepted.
Level B verification requirements:
After completing Level A please enter your bank details.
Bank card: please enter bank code, branch code, bank account number;
Post card: please enter post code, branch code, post account.
ACE will approve Level B upon completion of 1 TWD deposit test.
※Please note:
For customers who use Chunghwa Post Co.:
1. Please select 7000010 as your branch code if your passbook number is 8-digit. Please select 7000021 if it is 14-digit.
2. Binding several bank accounts at ACE exchange is accepted. The verification of bank account may take up to 3-5 business days.
【ACE customer service center】
Phone: 886-2-7745-2168
Email: support@ace.io
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00am-06:00pm, Lunch Hour 12:30-13:30 (GMT+8)