To deposit digital currencies, please refer to the following procedure:
1. Click "My Balance" on the top right of the homepage
2. Click "Deposit" on the list of digital currency
3. Scan the QRcode or copy the address
4. Paste the address on the platform you would like to withdraw digital currency from
5. Please wait until your funds are deposited into ACE. The time of process it takes depends on the digital currency and the platform it comes from. Please check the status on the "Assets Record".
Important, please note:
1. Do not send funds to an address of a digital currency different from the one you would like to deposit/withdraw. For example, sending Bitcoin Cash (BCH) to a Bitcoin (BTC) address or Ethereum Classic (ETC) to an Ethereum (ETH) address will result in a loss of funds.
2. If the above happens, ACE does not provide any sort of refund. To avoid missing deposits, digital currencies should only be sent to the same specific blockchain.
【ACE customer service center】
Help Center: https://helpcenter.ace.io/hc/en-us
Business hours: Monday to Friday 10:00am-06:00pm, Lunch Hour 12:30-13:30 (GMT+8)